Microsoft CEO Nadella says trust is biggest AI issue as Copilot revamps

September 25, 2026 at 09:37 PM2 min

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Microsoft CEO Satya Nadella said trust will be the biggest issue for AI adoption as the company unveiled a revamped Copilot platform on Friday. The new Copilot combines chat, coding, and agentic capabilities into a single package called Autopilot, with dual billing options. Nadella stressed that users must feel in control of AI's autonomous actions, especially in the enterprise.

Key Facts

Microsoft unveiled a revamped Copilot on Friday, combining chat, coding, and agentic capabilities into a single package called Autopilot.
CEO Satya Nadella said trust is the biggest issue for AI adoption, citing concerns about credentials and control over autonomous activity.
The new Copilot offers two billing options: standard per-user plans and a pay-as-you-go option for long-tail, multistep agentic work.
Copilot will automatically route user prompts to the best available model from OpenAI and Anthropic, with manual model selection also available.

Copilot Revamp

Microsoft on Friday unveiled a revamped version of its Copilot software, combining chat, coding, and agentic capabilities into a single package called Autopilot. The platform is designed to serve as a one-stop shop for work needs such as preparing a pitch document or putting together a spreadsheet, then having AI reason over the data to provide insights users may not see. Microsoft said Copilot will automatically route user prompts to the best available model from OpenAI and Anthropic, though users will also be able to manually choose models. The company said it will add additional options from other model makers in the future.

Trust and Control

CEO Satya Nadella said trust is going to be the biggest issue for Microsoft in AI adoption. Nadella questioned whether users can trust AI with all of their credentials when it does autonomous activity and how they can feel in control. He emphasized that in the enterprise, trust and control are everything.

Billing and Business Model

The new Copilot offers two billing options: standard per-user plans for general AI work and a pay-as-you-go option for long-tail, multistep agentic work. Nadella said the dual offerings will prove especially beneficial as AI model makers and providers gradually reduce customer subsidies. He explained that subscriptions will deliver more value every day as models improve, while usage-based functionality allows any user at any time to use with no limits. Microsoft said the per-seat option will have token limits that most people will never hit, while those needing additional capabilities can opt for usage-based billing.